FAQ

Frequently Asked Questions

Welcome to the Lamiso FAQ. Below you will find answers to some of the most common questions about our coffee machines, orders, delivery, returns, payments, and customer support.

1. What does Lamiso sell?

Lamiso specialises in coffee machines and related products designed to make preparing coffee convenient and enjoyable at home or in the workplace.

2. How long does it take to process my order?

Orders are generally processed within 1–3 business days after the order has been successfully placed.

3. How long does delivery take?

After your order has been processed and dispatched, delivery generally takes approximately 5–8 business days.

The total estimated timeframe is therefore approximately 6–11 business days from placing your order.

4. Can I cancel my order?

Yes. If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will do our best to cancel it before shipment.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our return procedure.

5. Can I return my coffee machine?

Eligible products may generally be returned within the applicable return period, subject to our Return and Refund Policy and applicable UK consumer rights.

Products should normally be returned in the required condition with their original packaging and accessories.

6. What if my coffee machine arrives damaged or faulty?

Please contact us as soon as possible if your product arrives damaged, faulty, or different from what you ordered.

We may ask for photographs or other information to help us assess the issue. Depending on the circumstances, we may offer a repair, replacement, refund, or another appropriate solution.

7. Do your coffee machines come with a warranty?

Warranty coverage depends on the specific product and the manufacturer's or seller's applicable warranty terms.

Please check the product information or contact our support team if you need confirmation of the warranty applicable to a particular coffee machine.

8. What payment methods do you accept?

Payment methods available to you will be displayed during checkout.

Payment is processed through the applicable payment provider using secure payment processing systems.

9. Is my payment information secure?

We take reasonable steps to protect your payment and personal information.

Payment transactions may be processed by third-party payment providers. Lamiso does not normally store complete payment card details on its own systems.

10. How can I track my order?

Where tracking information is available, it may be provided after your order has been dispatched.

If you have not received tracking information or have questions about your shipment, please contact our customer support team.

11. What should I do if my order has not arrived?

First, please check the estimated delivery timeframe and any tracking information provided.

If your order has exceeded the expected delivery period, contact us with your order number and we will help investigate the delivery status.

12. What happens if I entered the wrong delivery address?

Please contact us as soon as possible if you notice an incorrect delivery address.

If the order has not yet been dispatched, we will do our best to update the information. Once an order has been dispatched, we may not be able to change the delivery address.

13. How do I contact Lamiso?

You can contact our customer support team using the following details:

Email: Support@lamiso.co.uk
Phone: +44 745-474-2133

Address:
Lamiso
26 Baldwin's Gardens
London, England EC1N 7AE
United Kingdom

14. Where can I find your policies?

You can find information about our returns, privacy, shipping, payments, cancellations, warranty, and other policies on the relevant pages of our website.

15. How can I get help with my coffee machine?

If you need assistance with your coffee machine, please contact our support team and provide your order number, product model, and a description of the issue.

Where appropriate, we may ask for photographs or videos to help us understand the problem.