Refund policy

At Lamiso, we want you to be completely satisfied with your purchase. If you are not happy with your coffee machine or another product purchased from our store, please contact us so we can help.

1. Returns

You may request a return within 14 days of receiving your order, provided the product meets the conditions outlined below.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with all original packaging, accessories, manuals, and included items.
The product must not show signs of damage, misuse, or excessive wear.
Proof of purchase or your order details may be required.

Certain products may not be eligible for return where they have been used, damaged, or where hygiene or other applicable legal restrictions prevent their return.

2. How to Request a Return

Before sending an item back, please contact our support team with:

Your full name
Order number
The product you wish to return
The reason for the return
Photos or other information about the product, if requested

Please contact us at:

Email: Support@lamiso.co.uk
Phone: +44 745-474-2133

Lamiso
26 Baldwin's Gardens
London, England EC1N 7AE
United Kingdom

Please do not send a product back before receiving return instructions from our team.

3. Faulty, Damaged, or Incorrect Products

If your product arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs or other information to help us assess the issue. Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund, or another appropriate solution.

Your statutory rights under applicable UK consumer law are not affected by this policy.

4. Refunds

Once we receive and inspect your returned product, we will let you know whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your payment provider or bank.

5. Return Shipping Costs

Where you change your mind and exercise a cancellation or return right, you may be responsible for the cost of returning the product unless Lamiso has agreed otherwise or applicable law requires us to cover the cost.

If the product is faulty, damaged on arrival, or incorrectly supplied, Lamiso will address return costs in accordance with your legal rights.

6. Cancellation Rights

For eligible online purchases, UK consumers may have a legal right to cancel an order within 14 days after receiving the goods, subject to applicable exceptions.

If you wish to exercise this right, please contact us within the applicable cancellation period. You may then be required to return the goods within the period required by applicable law.

Where a refund is legally due following cancellation, we will process it in accordance with applicable UK consumer law.

7. Products That Cannot Be Returned

Some products may be excluded from cancellation or return rights where an applicable legal exception applies, including certain goods that are personalised, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, or other products covered by statutory exceptions.

This does not affect your legal rights if a product is faulty, not as described, or otherwise does not conform to the contract.

8. Exchanges

If you would like to exchange an item, please contact our support team. Depending on product availability and the circumstances of the request, we may be able to arrange an exchange or provide another appropriate solution.