Order Cancellation Policy

At Lamiso, we understand that sometimes you may need to cancel an order. This policy explains when and how you can request an order cancellation.

1. Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Email: Support@lamiso.co.uk
Phone: +44 745-474-2133

Please include your order number and the email address used when placing the order.

We will do our best to process your cancellation request before the order is dispatched.

2. Orders That Have Not Been Dispatched

If your cancellation request is received before your order has been dispatched, we will normally be able to cancel the order.

If payment has already been taken, we will arrange a refund to the original payment method.

3. Orders That Have Already Been Dispatched

Once an order has been dispatched, it may no longer be possible to cancel it directly.

If this happens, you may need to receive the product and then request a return in accordance with our Return and Refund Policy and your applicable consumer rights.

4. Refunds for Cancelled Orders

Where a cancellation is accepted and a refund is due, the refund will normally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

5. Cancellation Rights

If you are a UK consumer purchasing online, you may have a legal right to cancel your order within the applicable cancellation period under UK consumer protection law, subject to any legal exceptions that may apply.

Nothing in this policy is intended to limit or exclude your statutory rights.