Privacy policy

At Lamiso, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, lamiso.co.uk.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Billing and delivery address
Email address
Phone number
Payment and transaction information
Order and purchase details
Information you provide when contacting our customer support team
Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments and refunds
Communicate with you about your orders
Respond to questions and customer service requests
Provide information about our products and services where permitted
Improve our website, products, and customer experience
Detect and prevent fraud, misuse, or security issues
Comply with our legal and regulatory obligations

3. Payment Information

Payments may be processed through third-party payment providers.

Lamiso does not generally store complete payment card details on its own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website, and improve our services.

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

Payment processors
Delivery and shipping providers
Website and hosting providers
IT and technical service providers
Customer support providers
Fraud prevention and security services
Professional advisers or authorities where legally required

We do not sell your personal information to third parties.

Third-party service providers may only use personal information as necessary to provide services to us or as otherwise permitted by law.

6. Marketing Communications

If you have provided consent where required, we may send you information about Lamiso products, offers, or promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of certain processing
Object to certain types of processing
Request portability of certain information
Withdraw consent where processing is based on consent

You may contact us if you wish to exercise any applicable privacy rights.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Lamiso is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.