Shipping policy

At Lamiso, we aim to process and deliver your order as quickly as possible. This Shipping Policy explains our order processing and delivery timeframes.

1. Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed.

Processing time includes preparing your order for shipment and handing it over to our delivery carrier.

Please note that orders may take longer to process during weekends, public holidays, sales periods, or periods of unusually high order volume.

2. Delivery Time

After your order has been processed and dispatched, the estimated delivery time is:

5–8 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our reasonable control.

3. Total Estimated Time

The estimated total timeframe from placing your order to delivery is approximately:

6–11 business days

This consists of:

Order processing: 1–3 business days
Delivery: 5–8 business days

4. Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, Lamiso cannot guarantee a specific delivery date.

Delays may occur due to circumstances outside our control, including courier delays, severe weather, transportation disruptions, customs procedures, or other unforeseen events.

If your order appears to be significantly delayed, please contact our customer support team and we will do our best to assist you.

5. Incorrect or Incomplete Address

Please make sure that your delivery information is correct and complete when placing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender. Additional delivery charges may apply where appropriate.

6. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We may request photographs of the package and the product to help us investigate the issue with the delivery carrier and determine the appropriate solution.