Warranty Policy

At Lamiso, we want our customers to have confidence when purchasing our coffee machines. This Warranty Policy explains how warranty claims are handled for eligible products purchased through lamiso.co.uk.

1. Warranty Coverage

Where a product is supplied with a manufacturer's warranty or a warranty provided by Lamiso, the applicable warranty covers eligible manufacturing defects and faults that arise during the relevant warranty period, subject to the applicable warranty terms.

Warranty coverage may vary depending on the specific product and manufacturer.

Please refer to the warranty information provided with your product or contact us if you are unsure whether your product is covered.

2. What the Warranty Covers

Depending on the applicable warranty, coverage may include defects in materials or workmanship that occur during normal and intended use.

If a product develops a qualifying fault during the applicable warranty period, Lamiso may, depending on the circumstances and applicable warranty terms, arrange for:

Repair of the product
Replacement of the product or affected component
Another appropriate remedy

The remedy available may depend on the nature of the fault, product availability, manufacturer requirements, and your legal rights.

3. What the Warranty Does Not Cover

Unless otherwise stated by the applicable warranty, warranty coverage may not apply to damage or faults resulting from:

Accidental damage
Misuse or improper use
Neglect
Failure to follow the manufacturer's instructions
Normal wear and tear
Unauthorised repairs or modifications
Incorrect installation or operation
Damage caused by unsuitable water, accessories, or other consumables where applicable
Commercial or other use outside the intended purpose of the product, where applicable

This list is not exhaustive and the specific warranty terms applicable to your product may contain additional exclusions.

4. How to Make a Warranty Claim

To make a warranty claim, please contact our support team:

Email: Support@lamiso.co.uk
Phone: +44 745-474-2133

Please provide:

Your name
Order number or proof of purchase
Product name and model
Description of the problem
Photos or videos of the issue, if requested
Any other information reasonably required to assess the claim

Our team may request additional information or troubleshooting steps before determining the appropriate solution.

5. Inspection and Assessment

Products returned under warranty may need to be inspected to determine the cause of the problem.

If the issue is confirmed to be covered by the applicable warranty, we will work with you to provide an appropriate remedy.

If the issue is determined not to be covered by the warranty, we will explain the reason where appropriate.

6. Warranty Period

The applicable warranty period depends on the product and the warranty provided with it.

Please check the product listing, order documentation, manufacturer's warranty information, or contact us for confirmation of the warranty applicable to your specific purchase.

7. Your Legal Rights

This Warranty Policy does not affect your statutory rights as a consumer.

Your legal rights under applicable UK consumer protection law may apply separately from any manufacturer's or seller's warranty.

If a product is faulty, not as described, or otherwise does not conform to the contract, you may have legal remedies regardless of whether a warranty applies.

8. Warranty Transfers

Unless the applicable manufacturer's warranty specifically allows transfer, warranty coverage is generally associated with the original purchase and may not automatically transfer to another person.

Please contact us if you have questions about a specific product.